Each CMM-Manager purchase includes a permanent software license and one-year software warranty. This warranty provides licensed end user access to new CMM-Manager software updates, access to the Client Monitor App, and Priority Support for the duration of the warranty period (1 year). Priority Support includes plug-n-play configuration, Software Usage, and License assistance.
After the original warranty expiration, a Software Service Contract (SSC) can be purchased. An SSC extends the previous warranty period, providing additional software updates and free Priority Support for the duration of the contract. The SSC can be purchased for a fee equal to approx. 12.75% of the list price of the software.
If purchased annually or after a lapse in coverage of less than a year, the customer has the option to purchase one SSC (~12.75%) thus extending warranty period one year from previous expiration date.
If one or more year(s) have elapsed, the additional ~12.75% upgrade fee is required along with the standard ~12.75% fee for the software contract (totaling ~25.5%), thus extending warranty period one year from current date.
An example:
Initial Purchase – January 1, 2020 – $5,000 – Warranty End Date December 31, 2020
11 Months after initial purchase – November 1, 2020, the purchase of (1) SSC (~$637) extends warranty end date to December 31, 2021.
18 Months after initial purchase – June 1, 2021, the purchase of (1) SSC (~$637) extends warranty end date to December 31, 2021.
2.5 Years after initial purchase – June 1, 2022, the purchase of (2) SSCs (~$1,275) extends warranty end date to May 31, 2023.
4 Years after initial purchase – January 1, 2024, the purchase of (2) SSCs (~$1,275) extends warranty end date to December 31, 2024.
After one year there is no additional penalty for multiple year lapse of software warranty / maintenance. The customer loses access to Priority Support and the opportunity to update continually to the latest version, but there is no year-over-year penalty when they decide to update their SSC at a later time.