Visit the FAQ section below to find answers to some of the most common questions about CMM-Manager. These resources provide helpful information and guidance to help you get the most from your CMM-Manager software.
- OS – Windows 10 / 11 Pro or Enterprise
- CPU – Intel i7 or AMD equivalent 64 bit processor 3.2Ghz
- Memory / RAM – 32 GB
- Video – Dedicated NVIDIA or AMD graphics card with 4GB and OpenGL 3.0 support
- Monitor – 1920 * 1080 resolution
- Storage – SSD with at least 100GB free
- More details at our Support Portal
CMM-Manager software is designed to easily operate almost all CMM and Metrology hardware. These systems include manual, motorized, and portable arm CMMs as well as vision measurement systems. Keep reading to learn more about supported CMM hardware and how CMM-Manager is compatible with your CMM.
Yes. CMM-Manager can be backed up and migrated to a new PC, including the machine configuration and user configuration. The important thing is not to simply clone the old hard drive, especially if you use a Soft Lock license. A clone can invalidate the license. Read more here
You will find the Help Files from the CMM-Manager application by clicking the Blue (?) icon at the top right corner of the application or in the Windows File System here – C:\Program Files\QxSoft\CMM-Manager xxxx\Help\CMM_Mgr_Help.CHM.
These Help Files are available also in PDF format – Download Here
CMM-Manager UI customizations include saving / loading Layout(s), creating / editing Toolbars, hide / show Ribbon Bar, moving dock-able UI components, adjusting CAD manipulations, and more. See our KB article and video here on this topic
Yes, Users have the ability to create and save/load custom layouts in CMM-Manager – Learn More Here
CMM-Manager supports only genuine National Instruments® GPIB adapters. We support the PCI versions as well as the USB to GPIB versions for systems with unavailable PCI slots. Many other companies offer IEEE-488 / GPIB adapters that claim to be fully compatible with National Instruments, but experience has shown that this is not always the case. We cannot provide support for non-genuine National Instruments hardware. Learn More Here
When connecting to Serial device to PC with USB ports but no Serial / RS-232 ports, an adapter can be used. We suggest this adapter from IOGear – it has been tested with all serial devices supported by CMM-Manager.
The CMM-Manager Team is available to support you in many ways. Learn more here about CMM-Manager support, training, software maintenance (SSC) or visit our Support Portal Here
Troubleshooting
CMM-Manager License Troubleshooting
Possible CMM-Manager Installer Failures and Resolution
Possible PDF View/Save issues and resolutions
Microsoft Excel Image Display Issues
DRO (digital read out) font not loaded correctly
Lost Softlock License / PC or Hard Drive Failure
Purchase and Return Policy
Purchase and Payment Terms – QxSoft offers net 30 payment terms. Upon purchase, a temporary software license is provided, allowing immediate access to the product. From that point, the buyer has 30 days from the invoice date to submit payment. Once payment is received, QxSoft will then issue a permanent license. This permanent license, in turn, is perpetual and includes one year of SSC/warranty coverage. After the initial year, continued SSC / warranty is optional and can be purchased as needed.
Return Policy – QxSoft does not accept returns after a permanent license has been issued. However, to ensure confidence before purchase, we offer a fully functional free 30-day trial license. During this trial period, users receive support from QxSoft for installation, configuration, and basic guidance. As a result, you can thoroughly evaluate the software to confirm it meets your needs before committing.
Software Delivery – By default, licenses are delivered as a softlock (node-locked) license, which ties the software to a specific PC’s hardware. As needed, the buyer may transfer this license to a different PC. Alternatively, a USB dongle license is available for an additional $500. With this option, users can easily move the licensed software between multiple PCs, providing greater flexibility depending on their workflow.